Ryman Sucks Customer Reviews and Feedback

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Ryman is a stationery retail company with 205 outlets nationwide in the United Kingdom. The website and stores provide a wide range of stationery and office supplies for homes and businesses, with its headquarters in Crewe, Cheshire.

Mr Marshall said in a review, “Ordered bbq arrived faulty, took pictures spoke to Ryman on day of opening box and email. Still waiting for response 30 plus days and 30 plus emails and telephone calls. This company stinks of incompetence. DO NOT USE.”

Reviews

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Former Employee - Corporate says

"I do not recommend this place to anyone. In fact, at this point I feel major guilt when we interview/hire amazing candidates because I know their talents are going to be wasted coming in here. RHP claims to want to be hiring "experts in their fields" but really they only want yes-men that will jump when C-Suite (or the select few individuals that hold tremendous amounts of power) says “jump”. Between constantly sticking up for your work (your manager/director will not) through a spider web of red-tape and approvals, and the horrendous work-life balance you will quickly burn-out. But that's okay! There are members of C-Suite that have been on record saying they want younger employees that they can pay less and work harder. Unfortunately, that's probably why we are sitting at a 50%+ turnover rate. Many members of my team (and I know to be true of other departments in the organization) have attempted to go to their leaders and tell them that things are not working, and we need to come together and find ways to fix things or we are going to see a lot of people leave. These conversations are all met the same way with harsh defenses and "your feelings are incorrect". Feedback given to the HR team is swept under the rug. Everyone just wants C-Suite to think everything is okay. It's not okay. The ship is sinking. Get out the violins."

Current Employee - Anonymous Employee says

"This company suffers from poor leadership from the top down. The CEO surrounds himself with "yes men" who reinforce his outlook and priorities. At one point, one of our weaker business ventures had been poorly performing for months and the CEO became aware of this last, mostly due to no one telling him about the failure. Other C-suites remain out of touch regarding day to day tasks and responsibilities of their team but remain mercurial. When they do decide to jump in and work with the team, they cause more confusion in their effort to catch up on the business. When it becomes apparent that the leadership is out of the loop, has not read emails, etc, they become defensive or act out. Poor leadership at this company has created a company culture where employees (who are trained adults and experts in their fields) have zero autonomy or authority in their work --- everything is second guessed after the fact and minute details that don't jive with the absent c-suites are deemed as "big misses" and projects grind to a screeching halt over elements that are not business impacting or revenue driving. This company does not reinvest in their employees encouraging additional training, certificates, conferences, etc. Many employees at Managerial levels have simply stayed with the company for a decade (sometimes starting on the Hotel side) and have been systematically promoted/rewarded regardless of their competence or skill set that best suits the role. Perhaps most alarming, feedback given to HR is met with blank stares as if a robot received a programming error. Recently, the company decided to offer vacation accrual (because prior, no vacation was offered for an employee's first year). HR presented this change like some grand innovation when really, this is the bare minimum offered by companies country-wide. It's like someone getting the iPhone 3 and being really impressed with the new technology and having no clue that they're 7 generations behind. Another contradiction, the company maintains that they are the leader in entertainment and want to remain competitive in the space. Everyone I have spoken to at this company has admitted they took a significant pay cut to work for RHP. This is concerning considering the CEO gets a significant bonus (rumored to be in the millions) every year."

Former Employee - Anonymous Employee says

"You know how people joke about evil corporations? Ryman HP may just be the example to take a look at. They have a stranglehold on the hospitality industry in the Nashville area so wages are stagnant. They tend to lead their most hopeful employees on with a carrot on a stick when it comes to moving up-- they talk up their "growth potential", but there aren't the positions available anywhere within. How is it that a company so proud to reach the coveted title of "Billion dollar company" has so many elderly employees working for 8.25/hr, some of which have worked there for 47 years, that have never received a raise? They keep their non-corporate management in the dark which leads to confusion throughout all of the departments. Communication in general between departments is lacking. The non-corporate management dictated by the uncaring, unseen, arcane corporate side neglects being direct in instruction in order to perpetuate the faux family atmosphere of the staff. The staff themselves live up to these standards of family, but the management continually makes new and confusing policies that do the exact opposite. Company propaganda has recently been pushed through that at the very least asks the employees to memorize and recite the company motto, and they go as far as to ask employees to attend wellness fairs with health screenings-- that basically hands over their personal information to the company to use how they see fit. Pay is horrendous. Even after a small raise I was still well under the reasonable living wage in my area. The management above me was not fairing much better as well as the management above them. No one there is satisfied with what they are paid. Where is the money going? Meanwhile the CEO, gave himself a bonus in the higher end of six figures while his lowest level employees are working for poverty wages. There are more than one employees who are sexually harassing other employees, as well as guests, who have yet to be reprimanded or let go. One employee, who was gender non-conforming, only discussing it through their personal social media , was even shamed into leaving the company by other employees without anyone in management addressing the bullying. This was not an isolated incident. Don't be fooled by the faux positivity and friendly atmosphere, the closer you look the more sour it will become."

Former Employee - Staff Member says

"Work life balance is difficult."

Former Employee - Corporate- Individual Contributor says

"The company has an internal identity that is completely at odds with the actual working experience. HR and C-Suite level team members talk all the time about the great culture and how cool it is to work there, but the culture is very condescending, mainly held as a standard for front line and hourly employees while salaried and senior leaders are not held equally accountable and are not well versed in the culture themselves. The culture on paper looks good at first glance, but upon a little closer observation, you realize it's just leftovers from the days when the company operated the hotel, and most leaders couldn't tell you the Vision Statement if their life depended on it, let alone the other components of the aspirational, cartoony fluff being passed off as core to the company's values. Speaking of Salaried and Hourly Employees... the pay is good if you are an exempt team member, but if you are hourly you have to fight for every cent you have. There is no consistent policy for team outings (birthday lunches- am I expected to participate as a volunteer or stay on the clock?), and in general the pay is less than what you can make elsewhere in Nashville. There are lots of leaders that are holdovers from the Gaylord days, and many of them have risen to a level in the organization that is completely beyond their capabilities and skillsets. As a result, many of these mid- to high level leaders work constantly (several of my leaders have sent me emails at 3am and no, they aren't working the entertainment shows on these nights) in order to try to outpace their inadequacy and inability to delegate properly. There is a culture that you have to give everything to work, which would be one thing if people worked well together. On the contrary, the organization is extremely disconnected, with each team operating as its own silo, and communication is abysmal, with lots of duplicate work because the culture does not encourage sharing of resources and knowledge. There is no regular feedback process for team members to go through to voice concerns and frustrations other than going directly to HR, who rarely make an effort to correct the situation. The only real time an employee can voluntarily voice feedback is when leaving the company, and then the HR team discounts the perspectives as disgruntled employees. When feedback is done, it is in the form of handpicking team members to talk to the CEO so that he gets a very sanitized view of the perception within the organization. Voluntary development tools are also lacking; leaders are expected to attend mandatory training periodically, but there is no accountability if a leader decides not to participate. They only offer tuition reimbursement on college degree programs, so if you want to get a certificate or other training that would positively impact your abilities in your role, it is dependent on if your leader is willing to part with a few dollars from their budget (precious few leaders see the value in this). Most disturbing is the fact that all the C-suite leaders have surrounded themselves with yes men. Anytime an executive changes direction or priority, the whole team is expected to jump up and immediately get to work on the passion project du jour. The leaders can get ugly and aggressive in meetings and lash out at team members, but there is no culture of open dialogue and feedback, so rather than having a heated but open conversation on the goals and direction of strategy, mid-level leaders kowtow to this behavior, come back to their teams, and have truly unreasonable expectations for the team members to then meet these new deadlines and project achievements. There is no solid priority set for the future, so the minute a C-suite leader makes an offhanded comment about one area, everyone jumps to make a difference in that business area (think of rats skittering from side to side on a ship). This means that when new leadership is brought in, the selection process is very short sited or expectations are grandiose (we've had 3 new CMOs in 2 years, and multiple people are starting to count on 2 hands the number of bosses they've reported to in the same time period). Some leaders overstep their bounds to assert their dominance on areas of the business they shouldn't be involved in; meanwhile, other leaders don't hold their team accountable."

Former Employee - Anonymous Employee says

"Toxic work environment, management lacks leadership, very little care of keeping good employees"

Current Employee - Anonymous Employee says

"Some managers lack leadership skills, creating confusion around office structure and project delegation. You often feel like you're spread too thin and aren't supported, which causes stress. The company operates on a feast-or-famine mentality. It's willing to spend on big projects that could be better researched beforehand while employees don't have access to proper tools to maximize efficiency. Wages aren't as competitive as you'd expect to see unless you hold a C-Suite job title. Work/life balance is hard to achieve, and those who attempt to establish boundaries are shamed for not being a "team player." Bad behavior, like lying and belittling other employees, is hardly ever reprimanded."

Former Employee - Anonymous Employee says

"Toxic workaholic culture Constant shuffling of upper level executives Takes advantage of young talent Long hours with little flexibility"

Current Employee - Company Lawyer says

"Corporate acts like they care but do not back it up with wages"

Current Employee - Warehouse Supervisor says

"poor planning low wages office politics work on holidays"

Corporate Trainer/Kitchen Supervisor (Current Employee) says

"This place is trash..General Manager HATES Chefs...nobody over 12 years old works here.. pay peanuts and you get monkeys.. and apparently "Corporate" is fine with losing money DAILY.... Not my cup of Tea!!"

Host (Former Employee) says

"I would never suggest for anyone to work at the restraunt. The managers in the town are horrible and it's as if one was in high school. All drama.The hours changed as soon as you walked in the door and managers played favorites and would be sure that everyone knew who was and was not liked. From the time the restraunt opened to December there has been 30 people, at least fired or quit because managment is horrible. The manager would leave without saying anything it sit at a table all day and eat meal after meal and not pay for it. But then complain that the restraunt was busy and stuff was not done the way she wanted.Not going to work.Horrible management, lots of drama & people bringing personal bussiness to the job."

Corporate Administrator (Former Employee) says

"Pros Great benefits including $4 lunches on Tuesdays and Thursdays, comprehensive healthcare plans, cross fit and yoga if desired on certain days and Rally Rewards with up to $200 gift cards if you participate. Occasionally, we have a farmers market that showcases local produce and vendors. Cons This company suffers from poor leadership from the top down. The CEO surrounds himself with "yes men" who reinforce his outlook and priorities. At one point, one of our weaker business ventures had been poorly performing for months and the CEO became aware of this last, mostly due to no one telling him about the failure. Other C-suites remain out of touch regarding day to day tasks and responsibilities of their team but remain mercurial. When they do decide to jump in and work with the team, they cause more confusion in their effort to catch up on the business. When it becomes apparent that the leadership is out of the loop, has not read emails, etc, they become defensive or act out. Poor leadership at this company has created a company culture where employees (who are trained adults and experts in their fields) have zero autonomy or authority in their work --- everything is second guessed after the fact and minute details that don't jive with the absent c-suites are deemed as "big misses" and projects grind to a screeching halt over elements that are not business impacting or revenue driving. This company does not reinvest in their employees encouraging additional training, certificates, conferences, etc. Many employees at Managerial levels have simply stayed with the company"

Corporate (Former Employee) says

"Really poor company culture. No work/life balance. No time off for your entire first year (revised: they’ve updated this policy to begin accruing). Pay is well below Nashville averages. Lots of promises that never come to fruition. Things just got worse, and worse, and worse.ShowsLow pay, no work/life balance, unrealistic expectations"

Barista/Bartender (Former Employee) says

"Very poor management. No care for the lower level employees. Over worked or not enough hours - company has issues balancing the check books and work to life ratios. No consistency, no teamwork and no leadership.Flexible hoursManagement"

Corporate, Full-time (Former Employee) says

"This place is extremely disappointing. It's history and prestige in both music history and Nashville history should make this one of the best places to work. Sadly, I urge you to think, pray, and do your research before accepting a position here. There are serious issues with how this place operates starting with mid-level managers and going all the way to the top. It is impossible to get work done because decision makers are stuck in a "we've always done it that way" pattern. Managers are more concerned about fudging numbers and/or throwing their teams under the bus to look good for their bosses than they are about doing quality work. (They have an amazing abundance of micro-managers.) Sadly, you just have to deal with politics and drama all day long. Communication is non-existent, and deadlines and opportunities are often missed simply because adults can't act like adults. There is no investment in employee trainings and professional development. In fact, my confidence in my abilities has actually decresed during my time here because of all the hoops you have to jump through to get anything done...you aren't allowed to be an expert in your field because all of those micro-managers have to weigh in. Warning: This place will also take a toll on your personal life. There is zero work-life balance and the culture drains you so much that you come home upset and not wanting to come in the next day. My advice is don't let the brand and history draw you in...it's not worth the drama you will soon start to experience.Benefits are more than fairLow salaries, culture, management"

Deputy Manager (Current Employee) says

"If you are not the manager then you are a nobody. The pay represents this. Communication with others enhances this feeling. Balance of breaks is fair.Discount"

Unarmed Security Officer (Former Employee) says

"Don't work here, they are inconsiderate when it comes to schedules. The way their scheduling works is that you send in what you can work one week with the times you want. Then they will send out a employee list with a lot of the time places you didn't request to work and different times that interfere. Then expect you to fix it if you can't work those days/times they wanted you to do without double checking."

Retail (Former Employee) says

"After a few months spent here, you'll notice the high turn-over rate. Managers come and go constantly, even on the higher levels, and most of them are incredibly incompetent and this makes a very frustrating work environment. Work as hard as you possibly can, but you'll never be promoted. If you're looking for an "in" to the music industry, you won't find it here. They try very hard to create a great culture- and I will say the CEO does a good job with this- but department heads do not- they only care about themselves. Steer way clear of any job in the retail department.Ok benefits, free showsVery poor management, very low pay, no room or programs for advancement"

Retail Supervisor Guest Photo (Former Employee) says

"Overall, the company is trying to go well beyond their small family feel to increase profit. There has been much turnover and restructuring several times in different departments within the 2 years. The pay could be better. Most coworker get along well with one another. Getting to see parts of the shows is a nice benefit."

Security Officer (Former Employee) says

"Not much just need better management Better leaders? Hire more experience people would help and more pay would get better help. And benefits are not that good!!!!Interested placePay and management"

Sales Assistant (Former Employee) says

"mainly customer service, workplace culture was friendly and approachable. Management were encouraging and helpful with training. Provided me with supervisor role training as they noticed my increasing productivity and movement"

Deputy Manager (Current Employee) says

"Meeting old and new customers and supporting them with there needs. Good shop team, good customer service at all times."

Sales assistant (Current Employee) says

"The people who work there are lovely and are easy to get along with. However, the management is very unprofessional and I have had a few problems with"

Sales Assistant (Former Employee) says

"A strong, positive, clearly defined and well-communicated culture attracts talent that fits, interacts with the work through the engagement, happiness and satisfaction which affect my performance. i learned a lot through the training which make me confident also diverse skills and experiences. Strong communication between managers and employee, including the extent of transparency in sharing information and making decisions. the hardest part of job is busy day which is stressful, also affect physically, mentally and emotionally challenging"

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